May 19, 2013

AMERICAN ROCK SCHOOL POLICY (call us for lesson rates)

Lesson appointment times are NOT reserved without pre-payment in advance. Once it is not secured with tuition payment, (in fairness to our teachers) it becomes open and available.
If you did not pay your tuition on time (due the last lesson of the current month for the next month), that lesson time is now open. A tuition lapse risks losing the spot.

ONE Qualified make-up allowed per month. (see below for sick excused make-ups) Qualified means we received 24 hours or more advance notice. Qualified also means there have not been any make-ups in the same month.
A qualified make-up needs to be:

1. Scheduled within 7 days and
2. Taken before 14 days past the cancelled lesson time.

Make-ups are NOT a lesson "credit".
Because make-up lessons are free, teachers have agreed to do one per month per student as a courtesy. In order to keep a lesson spot/time reserved, the instructor must be compensated for it regardless of whether the student comes in. Teacher's schedules get booked fast, therefore we cannot guarentee a make-up time that works for you.

One full week notice of stoppage. Instructors hold each specific time slot for each student. We can't book that spot for anyone else. We need enough advance notice to allow someone else to book that spot and we can't do that when it is held by someone else. When stoppage notice is less than one week, we must charge for the time. Notice of stoppage is VIA email to americanrockschool@gmail.com

We do not rely on the accuracy of phone conversations regarding policy.
ALL SCHEUDLE CHANGE REQUESTS ARE HANDLED VIA EMAIL.
If the subject is addressed here - it is uniformly enforced the same for everyone without exception.

LESSON POLICY (we reserve the right to amend at our discretion)

Lessons occur at the scheduled time. That is what is paid for with the tuition. The time slot in which the lesson occurs is the only time the instructors are compensated for with tuition payment. Instructors are compensated for the time they reserve for their students - not a different time. If the student has to miss the lesson, the instructor will still need to be compensated for that specific time. We appreciate you letting us know in advance if possible if you have a conflict and can’t make the appointment. Teachers are required to make-up missed lessons if they cancel it (see below).

Time Change: If you need to move to a regular new lesson time; we will move you if there is a spot available. Please limit these requests to no more than once per quarter. See below for vacation and holiday off weeks

Sickness Make-ups - Dr. Note Required: with the understanding that teachers must be paid for their time regardless of whether the student comes in, we will schedule a free make-up lesson to students who miss due to sickness and bring in a doctor’s note. We require no less than 2 hours advance notice of the missed lesson (by phone) and the doctor’s note within one week of the missed lesson. It is your responsibility to schedule the make-up lesson within 5 days of the missed appointment and to take that make-up lesson at the time provided. A make-up is in addition to the regular scheduled lesson not instead of it. Once booked, we do not reschedule make-up lessons.

Vacation time: To keep your lesson time and teacher secure, a 50% tuition rate applies for dates missed. We can’t expect our teachers to reserve a lesson spot for free. However, we can allow 1 “off week” per quarter that there is no charge for. *We require notice of the date you will be missing at the time of tuition payment or at least one-week in advance to not be charged. Off weeks do not roll over, and can’t be combined. 3-month, yearly Quarters are as follows: January 1st – March 31/ April 1st – June 30th/ July 1st – Sept 30th./ October 1st – December 31.
You will not be charged for Holidays that we are closed.

We do NOT close on all days that public and private schools have off.
Dates we are closed: Jan 1. Memorial Day (May), Independence Day (July 4th), Labor Day (Sept), Thanksgiving, Christmas Day. There will always be advance notice of days we will be closed.

Teacher cancellations: In the event that your instructor has to cancel, they will arrange a make-up. If that is not possible, your lesson will be credited. If you come in for a lesson and your teacher is not there, you will get a free lesson credit on your next tuition payment. We have the right to provide a qualified substitute instructor without notice.

Advanced tuition payment: We cannot hold a lesson spot that is not secured in advance. If a student does not show up - even with a phone call in advance, we must open the next lesson time for a different student if there is no pre payement of tuition keeping a spot reserved. The option is to reserve by phone, online, in person, or to use a deposit to hold the lesson time (see below)

All students are required to be on our email list. Important updates and recital info come VIA email.

We reserve the right to amend our policy at any time. Thank you and continued success in your music!